The core idea is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources.
A lean organization understands customer value and focuses its key processes to continuously improve. The ultimate goal is to provide perfect value to the customer through creating processes that result in zero waste.
To accomplish this, lean thinking changes the focus of management from optimizing separate technologies, assets and vertical departments to optimizing the flow of products and services through entire value streams that flow horizontally across technologies, assets and departments to customers.
Eliminating waste along entire value streams, instead of at isolated points, creates processes that need less human effort, less space, less capital, less time to make products and services at far less costs and with much fewer defects, compared with traditional business systems. Companies are able to respond to changing customer desires with high variety, high quality, low cost and with very fast throughput times. Also, information management becomes much simpler and more accurate.
Friday, February 17 at 8:30am
West Center Campus Extension
26202 Detroit Road , Cleveland, Ohio 44145