The Monte Ahuja College of Business Alumni Chapter is pleased to announce the third in their executive speaker series, Creating a Customer Service Revolution with John DiJulius. 

John R. DiJulius III is considered the authority on world-class customer service and is the best-selling author of three books on customer experience and Cleveland State University alumnus. His latest book, The Customer Service Revolution, instantly hit #1 on Amazon. He is the president of The DiJulius Group, a customer service consulting firm that works with companies like Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus and many more. John is also the founder and owner of John Robert’s Spa, named one of the Top 20 Salons in America.

John will speak about how he has helped organizations develop their customer service models to be their biggest competitive advantage, dominate their industries and make price irrelevant.